WISPR Ground Control freezes on the Herelink while in air/running a mission.
The most common cause for this is either the USB cord is not handling the download from the computer to the Herlink and is dropping packets or the USB port could just need to be changed as far as which one you are plugging the USB cord into or trying a totally different computer.
To test this out, grab a usb cable you know works correctly and if possible change the computer you are downloading WGC on.
Before re-downloading, be sure to delete WISPRGroundControl in the applications on the Herelink and then re-download with the steps above,
If this does not fix the problem, please send i a ticket at wisprsystems.com using the support tab for further help.
Can the volume of the smart controller be muted/unmuted from inside of WisprGroundControl?
Yes. You can mute all audio output if needed by navigating to the General Settings, then scroll down and check the “Mute all audio output” selection box as seen below. To unmute, uncheck the “Mute all audio output” box.
I cannot update WGC. When I run the update tool, the script to install appears, stops, and does not install WGC.
Confirm you followed all steps correctly in the manual: Updating Wispr Ground Control
Ensure that you are installing from the extracted file and not the zipped folder.
To extract the files from the zipped folder, right click and select “Extract All”
Enable "Developer Mode" on the smart controller by navigating to Settings → About Phone → Build Number and tap at least 7 times on Build Number. You will receive a message stating “You are now a developer”. Once you finish this step you need to enable USB debugging in the settings.
Go into settings and scroll down to Developer Options. Once there, you will see USB debugging with a toggle switch to the right of it. Toggle the switch on. You may now run the update tool again.
The smart controller may prompt the user with a message reading “Allow USB debugging on this computer?” if it is the first time updating from that computer. Press yes to proceed. You will only need to allow USB debugging one time on each device.
While trying to update Wispr Flight Firmware in Mission Planner, a pop-up reading “Is this a Solo” appears. What should I do?
Do not be alarmed by this message. Select “No” and the custom firmware will begin to load.
Updating WisprGroundControl and Wispr Flight Firmware
Periodically Wispr will release software and firmware updates that the customer will need to know how to receive so that their drone is always flying with the latest and greatest we have to offer. Software would apply to WisprGroundControl. Updates for it will only effect settings and elements within the app. Flight firmware updates are less frequent, yet very important updates that can effect flight characteristics.
Take a look at these two guides to get you started, or as a reference in case you forget something:
Updating Wispr Ground Control
Updating Wispr Flight Firmware