General Payload Information
My gimbal will not tilt by using the roll-wheel. What could be the problem?
Solutions:
Ensure the gimbal is receiving power.
Verify the SBUS cable is fully plugged in and no wires feel loose.
Make sure the SBUS cable is plugged in correctly. The wires from left to right should be Black/Red/White, as seen below:
My gimbal pitch doesn’t adjust while running a mission. How can I resolve this?
Solutions:
Try to take a picture with the Capture button on your Smart Controller (soft touch buttons).
Watch the Camera Controller while taking a picture with the soft buttons. You should see a white flash every time you take a picture.
Check that the Camera Control status light is blue. This means it is in the ready state.
Ensure your gimbal pitch is correct under the mission tab when planning your mission. The gimbal pitch selected is the angle the gimble will be set to while running the mission.
What if my Gimbal Pitch isn’t set to the angle I would like when planning a survey?
You may change the Gimbal Pitch to a custom angle once you’ve selected “Done with Polygon” and have the polygon the size you would like it, you may now change the gimbal pitch under the mission tab, selecting the correct pitch you would like to run the mission at.
The Gimbal Pitch will default to 90 degrees when running a survey with a camera payload selected, if you do not input a custom gimbal pitch.
See Gimbal Pitch in the image above.
What is the max wind speed I can fly in while having a steady payload?
With WISPR Drones, you can fly in 45 MPH wind gusts and your payload will remain steady while capturing reliable data and photos. While our drones can tolerate heavy winds, we suggest flying in the most stable weather conditions possible for maximum performance and stability.
When flying in high winds, especially strong gusts, be very cautious and aware of the drone’s stability. If at any time you feel uncomfortable flying in higher winds, you should return to launch and land the drone.
What should I do if the lever on my dove tail mount feels loose?
This can be fixed by tightening the nut on the lever. If this cannot be accomplished contact WISPR to have this replaced. Having a loose dove tail mount could lead to erratic flight, poor streaming from the payload, or even loss of the payload.
