Camera Payloads

An older picture is showing on the Smart Controller screen, what should I do to bring up the live stream?

Click the Auto Focus (AF) button, which will take the old pic off, focus the camera and bring the live stream up. You may also take a picture and the live stream will be brought up but the Auto Focus button should be tried first.

• If none of these work just press the “take picture” on the Sony Camera and the stream will come up.

If the camera feed is not coming up, what should I do?

• Check that the camera is powered on.

• Take a picture using the camera trigger hardware button on the top right of your smart controller

• Check your HDMI connectors and ribbon/cord to make sure there is no damage and they are connected properly.

• Check to see if your HDMI connectors are loose in the ports. All connectors should be snug when plugging into your HDMI ports.

• Leave the HDMI ribbon unplugged until the drone is booted up and then plug the HDMI back into the camera

• If drone is already powered on, unplug the HDMI cable and plug it back in

• Take a picture manually using the button on the camera itself

• If all of these look good, you should close out of QGroundControl and reboot the drone. The camera feed should come up on the next boot.

After taking off and the camera shows it is going into geotagging mode and also shows it dumping the data once the flight is over but images aren’t being geotagged, What should I check?

• Check that your SD card is inserted into the Air Commander completely.

• Check that your SD card has the pictures on it

  • If the pictures are not on the SD card in the Air commander you should:

    • Try clearing and reformatting the Micro SD card

    • Check for any damage to the Micro SD card. If any damage can be seen, replace the Micro SD card.

• Check your camera settings and be sure mass storage is selected.

• Reformat the SD Card through the Sony camera.

• Reformat the MicroSD Card through the entire.

Sony A7R

What should I do If my pictures are blurry when taking pictures or running a mission

• Check that there are no smudges on the camera lens that would cause a blare

• If pictures are showing up blurry in any way once a mission or pictures are taken, be sure the lighting outside (overcast) is allowing the camera to Auto Focus

  • If picture look good after a mission but when zoomed in on, be sure you are running the mission at the correct speed. We have set the mission speed for photogrammetry at 5 m/s, this can be adjusted at any time but can also cause picture quality to drop as a result. Find the right speed you need and stick with it unless outside obstacles force a change.

What if the the feed shows the camera going in and out of mass data storage mode?

Unplug the multi port cable (top USB-C cable plugged in the side of the camera) while powering on the drone and once powered on and QGroundControl has loaded, plug the multi port cable back into the port.

Camera takes multiple pictures when sent a camera trigger command from the controller.

Inside of the menu settings → Shoot Mode → Drive Mode → Change to single shooting.

The following message appears on the camera screen: “The Operation and Safety of this Battery cannot be guaranteed”

When this message appears, it suggests the Dummy Battery in your camera is degrading. While this should have no effect on the operation of the camera, it does pop up an annoying window that must be closed out before use. Contact support for a replacement dummy battery.

Video Feed is not coming up on the Herelink Ground Station. What should I do?

1. Check HDMI cable and be sure there is no kinks and HDMI is in plug in tightly.

2. Take a picture using the top right button on the ground stations

1. Lastly, manually press take picture button on the camera itself. Video feed should now be present.

Pictures are not being saved on the SD card in your A7R correctly.

Format the SD card through the camera settings. To do this, go to media in your camera menu. You will see the option to format. Turn the roll wheel and select enter by pressing the center button of the roll wheel to begin formatting. You will receive a message that the card has been successfully formatted when it is complete

WIRIS

What should I do if my Wiris camera does not have camera control?

• First check that your Wiris Camera is powered on.

• Open WISPRGroundControl and select the General Setting button in the top left. Under payload be sure Wiris is selected as the payload

• Check that your Air Commander is powered and a blue LED light is shining on the Air Commander

• Press the take picture button on the WISPRGroundControl screen, and see if the Air Commander receives the command. To confirm this, you will se the blue LED light on the Air Commander blink white and then go back to blue after given the command.

• Check that you see no cables are loose, cut or pulled out of their connectors going from the I/O ports to the gimbal, and from the bottom of the gimbal.

  • If you try all these steps and still do not have camera control, please visit https://wisprsystems.atlassian.net/servicedesk/customer/portal/3/group/11/create/38 to get a replacement wire harness or have your payload shipped backed to be fixed.