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If your smart controller isn’t allowing you to connect to a 5GHz network, go to your apps and click Herelink Settings. Under Radio confirm that the country is set to United States. If it is not, change to United States and reboot the controller and try to reconnect. Available 5GHz networks should show now allowing you to connect your smart controller to your choice of network.
If the controller is showing United States and you still can not connect, Try:
1. Switching to a different country code. (You may pick any)
2. Power the controller off and back on using the power button
3. Change the country back to United States and your SSID (5GHz network) should now be visible for connection
Always confirm that the SSID you are trying to connect to is a 5GHz band. If your Wi-Fi is a 2.4 GHz band it will not show up under the list of SSID’s in Wi-Fi.
My controller will not connect to the Hotspot on my phone. What should I do?
Switch off Maximize Compatibility in your phone’s hotspot settings, as having this turns your phone to a 2.4 GHz band and will not show up on the list of available connections. (Herelink Smart Controllers only pick up 5 GHz bands)
Ensure you have the correct timezone set in the Herelink settings of the controller. This should match the timezone you are in.
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If the smart controller is dropped or any damage is noticed what should I do?
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