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Payloads

General Payload Information

My gimbal will not tilt by using the roll-wheel. What could be the problem?

Solutions:

• Ensure the gimbal is receiving power.

• Verify the SBUS cable is completely plugged in and no wires feel loose.

• Make sure the SBUS cable and be sure the cable is properly plugged in. The wires from left to right should be Black/Red/White, as seen below:

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My gimbal pitch doesn’t adjust while running a mission. What could be the problem?

Solutions:

• Try to take a picture with the Take Picture button on your Smart Controller (soft touch buttons).

• Watch the camera controller while taking a picture with the soft buttons. You should see a white flash every time you take a picture.

• Check that the Entire status light is blue. This means it is in the ready state.

• Ensure your gimbal pitch is correct under the mission tab when planning your mission. The gimbal pitch that is selected is the angle the gimble will be set to while running the mission.

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What if my Gimbal Pitch isn’t set to the angle I would like when planning a survey?

You may change the Gimbal Pitch to a custom angle once you’ve selected “Done with Polygon” and have the polygon the size you would like it, you may now change the gimbal pitch under the mission tab, selecting the correct pitch you would like to run the mission at.

• The Gimbal Pitch will default to 90 degrees when running a survey with a camera payload selected, if you do not input a custom gimbal pitch.

  • See Gimbal Pitch in the image above.

• What is the max wind speed I can fly in while having a steady payload?

With Wispr Drones, you can fly in 45 MPH wind gusts and your payload will remain steady while capturing reliable data and photos. While our drones can tolerate heavy winds, we suggest flying in the most stable weather conditions possible for maximum performance and stability.

• When flying in high winds, especially strong gusts, be very cautious and aware of the drone’s stability. If at any time you feel uncomfortable flying in higher winds, you should return to launch and land the drone.

What should I do if the lever on my dove tail mount feels loose?

This can be fixed by tightening the nut on the lever. If this cannot be accomplished contact Wispr to have this replaced. Having a loose dove tail mount could lead to erratic flight, poor streaming from the payload, or even loss of the payload.

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Camera Payloads

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• After taking pictures, once the drone has landed, give it time to move the data to the pictures saved on the SD card.

  • Once landed, you should see it enter mass storage mode. It is now moving the data onto the pictures on the SD card. Always wait for it to finish this process to ensure you get the data captured with the pictures.

• Check that your SD card is inserted into the Air Commander Camera Controller completely.

• Verify that your SD card has the pictures on it

  • If the pictures are not on the SD card in the Air commander Camera Controller you should:

    • Try clearing and reformatting the Micro SD card

    • Check for any damage to the Micro SD card. If any damage can be seen, replace the Micro SD card.

• Check your camera settings and be sure mass storage is selected.

• Reformat the SD Card through the Sony camera.

• Reformat the MicroSD Card through the Entire.

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• First make sure that your WIRIS Camera is receiving power and is powered on.

• Open WisprGroundControl and select the Wispr button in the top left. You should be taken to the General tab. Under payload, be sure WIRIS is selected from the drop down menu.

• Verify that your Air Commander Camera Controller is powered on and you can see a blue LED illuminated.

• Press the Take Picture button on the WisprGroundControl screen, and see if the Air Commander Camera Controller receives the command. To confirm this, after giving the command you will see the blue LED on the Air Commander Camera Controller blink white, and then return to blue.

• Check to make sure you see that no cables are loose, cut, or that any wires slid out of the connectors going from the I/O ports to the gimbal.

  • If you try all of these steps and still do not have camera control, please visit https://wisprsystems.atlassian.net/servicedesk/customer/portal/3/group/11/create/38 to get a replacement wire harness or have your payload returned for service.

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• RTK is a navigation system that offers very precise position accuracy of your drone. The RTK system is always in use on the drone’s GPS, but can be enhanced with a better signal by using a ground station that communicates with satellites and provides real-time location during the flight.

• RTK can be used when you are in an area where your GPS is picking up a low amount of satellites or you have no GPS at all.

• RTK can be used with mapping and LiDAR, as it will ensure your drone remains steady horizontally and vertically. This is key in getting accurate results and enhanced positional data down to a centimeter resolution while mapping.

• RTK is also used with the Air commanderCamera Controller. The Air commander Camera Controller supports writing of GPS/RTK and gimbal angles from your flight controller directly to the EXIF of photos in the camera SD card.

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