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Due to the Companion Computer’s configuration, your CPE cannot have a static address of 192.168.4.x.
Ensure that you have set the Companion Computer’s mode to “Antenna Scraping” and have set the Companion Computer’s Static LAN Address to be on the same network as your CPE. For example, if your CPE has a static LAN address of 192.168.1.20, you should set the Companion Computer’s static LAN address to 192.168.1.21. To access these settings, connect to the Companion Computer, browse to 172.16.1.1, click “System Manager” in the top left corner, and select “Settings”.
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I have the prism hooked up to my companion computer and the USB connected to the companion computer is not collecting data while I run a survey. What is wrong?
Your prism must be plugged into the companion computer before powering on the drone to collect data correctly.
.Check that the Flight controller is connected.
You can do this by entering into the WISPR OS at 172.16.1.1. If the FC is connected, you will see a FC with two arrows in the top left of the screen and it will be blinking Green. This means you are connected to the flight controller using telemetry.
Check your USB format. If you have a USB it needs to be formatted into the FAT 32 format.
If your USB is lager than 32GB you will need to use a program (if you are using a windows computer) to format your USB to FAT 32. Windows only allows up to 32GB and smaller to format to FAT32 We suggest using this program and following the steps to format your USB to FAT 32 if you are using a Sandisk USB (We send all of our companion computers with Sandisk USBs)
If you are using another brand other than Sandisk, there are other programs available online that will allow you to format them. Use the search function to find these.
Check that you are able to access 192.168.3.1. This is the Prism home page which allows you to configure the prism. If you can’t connect to this you will not gather data. See below possible issues
Go to the WISPR OS (172.16.1.1) under Settings, and check the fallback DHCP is set to 192.168.3.9. If not change to that IP and reboot the drone for that to take affect.
Check the cord for any damage. If plugged in correctly the STAT button should be blinking green letting you know you are getting correct power.
Check that your Prism IP default is 192.168.3.1. You can check this by plugging the prism straight into your computer and going to that address. If set correctly the Prism home page should be available.
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List of Acceptable Parameter Changes
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