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If using Pix4D to process your data, you want to use Pix4DMapper. This supports the Sony A7rIV. Pix4DMapper process pictures and should return good data. If using Pix4DMatic, the Sony A7R IV is not yet supported but will be soon on this program. You may still upload pictures for data but this could cause some someto be skewed. Pix4D is adding the Sony A7rIV camera soon, but until this is added and supported Pix4DMapper should be used.

My gimbal will not tilt by using the roll-wheel. What could be the problem?

Solutions:

• Ensure the gimbal is receiving power.

• Verify the SBUS cable is fully plugged in and no wires feel loose.

• Make sure the SBUS cable is plugged in correctly. The wires from left to right should be Black/Red/White, as seen below:

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My gimbal pitch doesn’t adjust while running a mission. How can I resolve this?

Solutions:

• Try to take a picture with the Capture button on your Smart Controller (soft touch buttons).

• Watch the Camera Controller while taking a picture with the soft buttons. You should see a white flash every time you take a picture.

• Check that the Camera Control status light is blue. This means it is in the ready state.

• Ensure your gimbal pitch is correct under the mission tab when planning your mission. The gimbal pitch selected is the angle the gimble will be set to while running the mission.

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What if my Gimbal Pitch isn’t set to the angle I would like when planning a survey?

You may change the Gimbal Pitch to a custom angle once you’ve selected “Done with Polygon” and have the polygon the size you would like it, you may now change the gimbal pitch under the mission tab, selecting the correct pitch you would like to run the mission at.

• The Gimbal Pitch will default to 90 degrees when running a survey with a camera payload selected, if you do not input a custom gimbal pitch.

  • See Gimbal Pitch in the image above.

WIRIS Enterprise

What should I do if my WIRIS camera does not have camera control?

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