Page Comparison

Sony A7R

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What if the camera feed displays the camera going in and out of mass data storage mode?

Unplug the multi-port cable (top USB-C cable plugged into the side of the camera). Unplug the drone and repower it. Once powered on and WISPRGroundControl has loaded the parameters, plug the multi-port cable back into the port.

The camera takes multiple pictures when pressing the camera button on the controller. How can I fix this?

This is a setting that can be changed. Navigate to Menu Settings → Shoot Mode → Drive Mode → Change to Single Shooting.

The following message appears on the camera screen: “The operation and safety of this battery cannot be guaranteed”

When this message appears, it suggests the Dummy Battery in your camera is degrading. While this should have no effect on the operation of the camera, it will produce this message dialog that the user must clear before use. For a replacement Dummy Battery, contact Customer Support.

An older picture is displayed in the video feed. How can I receive the live stream?

• Click Press the Auto Focus (AF) button.

• Press the “take picture” button on the Sony Camera.

• Take a picture using the physical button on the top right of your controller. The Auto Focus button should be tried before using this method.

• Note that it may take a couple of tries with each of these respective methods, a bit of patience is sometimes required. Try 5-10 times at least for each one. Generally, one of these solutions will resolve the issue.

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• After taking pictures, once the drone has landed, give it time to move the data to the pictures saved on the SD card.

  • Once landed, you should see it enter mass storage mode. It is now moving the data onto the pictures on the SD card. Always wait for it to finish this process to ensure you get the data captured with the pictures.

• Check that your SD card is inserted into the Air Commander Camera Controller completely.

• Verify that your SD card has the pictures on it

  • If the pictures are not on the SD card in the Air commander Camera Controller you should:

    • Try clearing and reformatting the Micro SD card

    • Check for any damage to the Micro SD card. If any damage can be seen, replace the Micro SD card.

• Check your camera settings and be sure mass storage is selected.

• Reformat the SD Card through the Sony camera.

• Reformat the MicroSD Card through the Entire.

Pictures are not being saved on the SD card in my A7R correctly. How do I resolve this?

Format the SD card through the camera settings. To do this, go to media in your camera menu. You will see the option to format. Rotate the roll-wheel, and select enter by pressing the center button of the roll-wheel to begin formatting. You will receive a message that the card has been successfully formatted when it is complete.

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WIRIS Enterprise

What should I do if my WIRIS camera does not have camera control?

• First make sure that your WIRIS Camera is receiving power and is powered on.

• Open WISPRGroundControl and select the Wispr button in the top left. You should be taken to the General tab, and under . Under payload be sure WIRIS is selected from the drop down menu.

• Verify that your Air Commander Camera Controller is powered and a blue LED light is shining from it.

• Press the Take Picture Capture button on the WISPRGroundControl screen, and see if the Air Commander Camera Controller receives the command. To confirm this, after giving the command you will see the blue LED light on the Air Commander Camera Controller blink white, and then go back return to blue.

• Check to make sure you see that no cables are loose, cut, or that any wires slid out of the connectors going from the I/O ports to the gimbal/bottom of the gimbal.

  • If you try all of these steps and still do not have camera control, please visit https://wisprsystems.atlassian.net/servicedesk/customer/portal/3/group/11/create/38 to get a replacement wire harness or have your payload shipped backed to be fixedreturned for service.

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