An older picture is showing on the Smart Controller screen, what should I do to bring up the live stream?
Click the Auto Focus (AF) button, which will take the old pic off, focus the camera and bring the live stream up. You may also take a picture and the live stream will be brought up but the Auto Focus button should be tried first.
If none of these work just press the “take picture” on the Sony Camera and the stream will come up.
If the camera feed is not coming up, what should I do?
Check that the camera is powered on.
Take a picture using the camera trigger hardware button on the top right of your smart controller
Check your HDMI connectors and ribbon/cord to make sure there is no damage and they are connected properly.
Check to see if your HDMI connectors are loose in the ports. All connectors should be snug when plugging into your HDMI ports.
Leave the HDMI ribbon unplugged until the drone is booted up and then plug the HDMI back into the camera
If drone is already powered on, unplug the HDMI cable and plug it back in
Take a picture manually using the button on the camera itself
If all of these look good, you should close out of QGroundControl and reboot the drone. The camera feed should come up on the next boot.
After taking off and the camera shows it is going into geotagging mode and also shows it dumping the data once the flight is over but images aren’t being geotagged, What should I check?
Check that your SD card is inserted into the Air Commander completely.
Check that your SD card has the pictures on it
If the pictures are not on the SD card in the Air commander you should:
Try clearing and reformatting the Micro SD card
Check for any damage to the Micro SD card. If any damage can be seen, replace the Micro SD card.
Check your camera settings and be sure mass storage is selected.
Reformat the SD Card through the Sony camera.
Reformat the MicroSD Card through the entire.
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For some videos and information not listed on this page, check out our quick start guide: |
Sony A7R
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When picking the Sony A7R in the payload setting dropdown of WisprGroundControl or in the survey, you configurations will get change to the default settings WISPR has set for that payload. Changing this may result in pictures not being up to expected standard! *But you may change these values at anytime you wish. |
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mission configurations that do not match ideal values for the mission you wish to conduct. These values may be a changed as needed when planning a new mission. |
My pictures are blurry when taking pictures manually or running a mission
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. How can I make future pictures clearer?
Make sure that there are no smudges on the camera lens that would cause a blareglare.
If taken pictures are showing up blurry in any way once a mission or pictures are takenappear blurry, be sure the lighting outside (overcast) is allowing the camera to Auto Focus. Presence of a heavy overcast can have an impact on this.
If picture pictures look good after a mission but when zoomed in onsomewhat blurry on zoom-in, be sure you are running the mission at the correct flight speed. We have set The default configuration for the mission speed for on photogrammetry at missions is 5 m/s, this . This can be adjusted at any time, but can also cause picture quality to drop as a result. Find the right speed that produces the best results for you need and stick with adhere to it unless outside obstacles force a change, unless other factors require you to make changes.
What if the the camera feed shows displays the camera going in and out of mass data storage mode?
Unplug the multi-port cable (top USB-C cable plugged in into the side of the camera) while powering on . Unplug the drone and once repower it. Once powered on and QGroundControl WISPRGroundControl has loaded the parameters, plug the multi-port cable back into the port.
Camera The camera takes multiple pictures when sent a camera trigger command from pressing the camera button on the controller. Inside of the menu settings How can I fix this?
This is a setting that can be changed. Navigate to Menu Settings → Shoot Mode → Drive Mode → Change to single shootingSingle Shooting.
The following message appears on the camera screen: “The Operation operation and Safety safety of this Battery battery cannot be guaranteed”
When this message appears, it suggests the Dummy Battery in your camera is degrading. While this should have no effect on the operation of the camera, it does pop up an annoying window that must be closed out will produce this message dialog that the user must clear before use. Contact support for For a replacement dummy batteryDummy Battery, contact Customer Support.
Video Feed is not coming up on the Herelink Ground Station. What should I do?
Check HDMI cable and be sure there is no kinks and HDMI is in plug in tightly.
Take a picture using the top right button on the ground stations
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An older picture is displayed in the video feed. How can I receive the live stream?
Click the Auto Focus (AF) button.
Press the “take picture” button on the Sony Camera.
Take a picture using the physical button on the top right of your controller. The Auto Focus button should be tried before using this method.
Note that it may take a couple of tries with each of these respective methods, a bit of patience is sometimes required. Try 5-10 times at least for each one. Generally, one of these solutions will resolve the issue.
If the camera feed isn’t appearing, what should I do?
Verify that the camera is receiving power and is powered on.
Take a picture using the physical camera trigger button on the top right of your controller.
Examine the connectors and ribbon of the HDMI ribbon cable for any significant damage that might effect data transmission.
Check the ports and connectors of your HDMI ribbon to make sure there are are no loose connections. All connectors should be snug when plugged into the HDMI ports.
Leave the HDMI ribbon unplugged from the front mini-HDMI port of the drone until the drone has finished booting, and then plug the HDMI back into the camera
If drone is already powered on, unplug the HDMI cable and plug it back in.
Take a picture manually using the button on the camera itself. Be sure to do this several times if necessary and give it some patience, as generally this step is a reliable way to return the camera feed.
If all of these look good, you should close out of WISPRGroundControl and reboot the drone. The camera feed should appear after the next bootup.
After taking off, the camera is going into mass storage (geotagging mode). The camera is dumping the data once the flight is over (going back into mass storage mode), but the images aren’t being geotagged. What could be the problem?
After taking pictures, once the drone has landed, give it time to move the data to the pictures saved on the SD card.
Once landed, you should see it enter mass storage mode. It is now moving the data onto the pictures on the SD card. Always wait for it to finish this process to ensure you get the data captured with the pictures.
Check that your SD card is inserted into the Air Commander completely.
Verify that your SD card has the pictures on it
If the pictures are not on the SD card in the Air commander you should:
Try clearing and reformatting the Micro SD card
Check for any damage to the Micro SD card. If any damage can be seen, replace the Micro SD card.
Check your camera settings and be sure mass storage is selected.
Reformat the SD Card through the Sony camera.
Reformat the MicroSD Card through the Entire.
Pictures are not being saved on the SD card in your my A7R correctly. How do I resolve this?
Format the SD card through the camera settings. To do this, go to media in your camera menu. You will see the option to format. Turn Rotate the roll-wheel, and select enter by pressing the center button of the roll-wheel to begin formatting. You will receive a message that the card has been successfully formatted when it is complete.
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WIRIS Enterprise
What should I do if my Wiris WIRIS camera does not have camera control?
First check make sure that your Wiris WIRIS Camera is receiving power and is powered on.
Open WISPRGroundControl and select the General Setting Wispr button in the top left. Under You should be taken to the General tab, and under payload be sure Wiris WIRIS is selected as the payloadCheck from the drop down menu.
Verify that your Air Commander is powered and a blue LED light is shining on the Air Commanderfrom it.
Press the take picture Take Picture button on the WISPRGroundControl screen, and see if the Air Commander receives the command. To confirm this, after giving the command you will se see the blue LED light on the Air Commander blink white and then go back to blue after given the command.
Check that to make sure you see that no cables are loose, cut, or pulled that any wires slid out of their the connectors going from the I/O ports to the gimbal, and from the /bottom of the gimbal.
If you try all these steps and still do not have camera control, please visit https://wisprsystems.atlassian.net/servicedesk/customer/portal/3/group/11/create/38 to get a replacement wire harness or have your payload shipped backed to be fixed.
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To help you get started using the WIRIS Enterprise with the WISPR Ranger Pro, check out the video linked below: |
WIRIS Enterprise Quick Start for the Ranger Pro
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