Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"db5d83b5533f7266322fd5e3adad5730616ed738_lout","branding":{"id":"3","key":"csm","name":"Customer Service Management","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#202020","headerLinkColor":"#ffffff","headerLinkHoverColor":"#454545","headerLinkHoverBGColor":"#454545","headerBadgeColor":"#454545"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7b7b64bf-2259-4dc3-a10e-381ef8fc0e43/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTRhZjRlNi1kYWUxLTQyM2QtOGFhMS04ZGIyNWVjMzY2YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiN2I2NGJmLTIyNTktNGRjMy1hMTBlLTM4MWVmOGZjMGU0MyI6WyJyZWFkIl19LCJleHAiOjE3NzA4MDM4MzUsIm5iZiI6MTc3MDgwMzIzNX0.CN6f22Gjn82MH9yHCqta8W24jyNaRc8hFePl7Eq21kc&client=be4af4e6-dae1-423d-8aa1-8db25ec366a1&mode=fit","logoId":"7b7b64bf-2259-4dc3-a10e-381ef8fc0e43","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"FAQ","userInitialAnnouncementMessageWiki":"<p><a href=\"https://wisprsystems.atlassian.net/servicedesk/customer/portal/3/article/3735565\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to view FAQ</a></p>","translations":{"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","announcementHeader":"FAQ","announcementMessage":"[Click here to view FAQ|https://wisprsystems.atlassian.net/servicedesk/customer/portal/3/article/3735565]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#3c2222","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d8e724dd-9c27-464b-a109-51ce43bf7dbe/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTRhZjRlNi1kYWUxLTQyM2QtOGFhMS04ZGIyNWVjMzY2YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4ZTcyNGRkLTljMjctNDY0Yi1hMTA5LTUxY2U0M2JmN2RiZSI6WyJyZWFkIl19LCJleHAiOjE3NzA4MDM4MzUsIm5iZiI6MTc3MDgwMzIzNX0.WrNnExRy0qJu7sogcnDBR73JBCONko9IBvVHIoVmtB8&client=be4af4e6-dae1-423d-8aa1-8db25ec366a1&height=300&mode=fit","bannerMediaApiFileId":"d8e724dd-9c27-464b-a109-51ce43bf7dbe","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"csm","projectId":10002,"serviceDeskId":3,"name":"Customer Service Management","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"58","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Request a new feature from our development team.</p>","icon":10550,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"38","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"109","name":"Return Merchandise Authorization (RMA)","descriptionHtml":"<p>Before submitting this Return Merchandise Authorization (RMA) form, please review our Terms and Conditions at <a href=\"https://wisprsystems.com/terms-and-conditions/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://wisprsystems.com/terms-and-conditions/</a></p>","callToAction":"Return Merchandise Authorization (RMA)","introHtml":"<p>Required Submission to Return a Product for Upgrade, Repair, or Replacement.</p>","icon":10532,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[11],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"108","name":"Emailed request (no not use)","descriptionHtml":"","callToAction":"Emailed request (no not use)","introHtml":"<p>Request received from your email support channel.</p>","icon":10674,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[58,38,109]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2948081-67b2-3bba-a502-d6309a1f881d","appLinkName":"System Confluence","appLinkUrl":"https://wisprsystems.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://wisprsystems.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":3,"kbLinkDomainURLs":["https://wisprsystems.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTRhZjRlNi1kYWUxLTQyM2QtOGFhMS04ZGIyNWVjMzY2YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4MDQ0MzUsIm5iZiI6MTc3MDgwMzIzNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.PF7nBTXV8EFlRact5UMpU9bQ7-vtc3kaz--W6hf60K0","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"be4af4e6-dae1-423d-8aa1-8db25ec366a1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":58,"projectId":10002,"issueType":{"id":"10010","name":"New Feature"},"form":{"name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","intro":"<p>Request a new feature from our development team.</p>","instructions":"","icon":10550,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/58","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/58","calendarParams":{"firstDay":0,"date":"2026-02-11T02:47:15-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2948081-67b2-3bba-a502-d6309a1f881d","appLinkName":"System Confluence","appLinkUrl":"https://wisprsystems.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://wisprsystems.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":3,"kbLinkDomainURLs":["https://wisprsystems.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTRhZjRlNi1kYWUxLTQyM2QtOGFhMS04ZGIyNWVjMzY2YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4MDQ0MzUsIm5iZiI6MTc3MDgwMzIzNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.PF7nBTXV8EFlRact5UMpU9bQ7-vtc3kaz--W6hf60K0","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"be4af4e6-dae1-423d-8aa1-8db25ec366a1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}