{"xsrfToken":"d2ab52c5187965a5f1674a3f3ca6b69c014bfe27_lout","branding":{"id":"3","key":"csm","name":"Customer Service Management","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#202020","headerLinkColor":"#ffffff","headerLinkHoverColor":"#454545","headerLinkHoverBGColor":"#454545","headerBadgeColor":"#454545"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7b7b64bf-2259-4dc3-a10e-381ef8fc0e43/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTRhZjRlNi1kYWUxLTQyM2QtOGFhMS04ZGIyNWVjMzY2YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiN2I2NGJmLTIyNTktNGRjMy1hMTBlLTM4MWVmOGZjMGU0MyI6WyJyZWFkIl19LCJleHAiOjE3NDM0Mjg0MjcsIm5iZiI6MTc0MzQyNzgyN30.CFRzhKH7o03_ctxEqynOZqtHq7cxWbGlQbotf_i8jNk&client=be4af4e6-dae1-423d-8aa1-8db25ec366a1&mode=fit","logoId":"7b7b64bf-2259-4dc3-a10e-381ef8fc0e43","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"FAQ","userInitialAnnouncementMessageWiki":"<p><a href=\"https://wisprsystems.atlassian.net/servicedesk/customer/portal/3/article/3735565\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to view FAQ</a></p>","translations":{"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","announcementHeader":"FAQ","announcementMessage":"[Click here to view FAQ|https://wisprsystems.atlassian.net/servicedesk/customer/portal/3/article/3735565]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#3c2222","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d8e724dd-9c27-464b-a109-51ce43bf7dbe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTRhZjRlNi1kYWUxLTQyM2QtOGFhMS04ZGIyNWVjMzY2YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4ZTcyNGRkLTljMjctNDY0Yi1hMTA5LTUxY2U0M2JmN2RiZSI6WyJyZWFkIl19LCJleHAiOjE3NDM0Mjg0MjcsIm5iZiI6MTc0MzQyNzgyN30.nJbkePoLrLvWY9sjfq9A1op3Vul8wh8KYd679z_yIU8&client=be4af4e6-dae1-423d-8aa1-8db25ec366a1&height=300&mode=fit","bannerMediaApiFileId":"d8e724dd-9c27-464b-a109-51ce43bf7dbe","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"csm","projectId":10002,"serviceDeskId":3,"name":"Customer Service Management","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"58","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Request a new feature from our development team.</p>","icon":10550,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"38","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"109","name":"Return Merchandise Authorization (RMA)","descriptionHtml":"<p>Before submitting this Return Merchandise Authorization (RMA) form, please review our Terms and Conditions at <a href=\"https://wisprsystems.com/terms-and-conditions/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://wisprsystems.com/terms-and-conditions/</a></p>","callToAction":"Return Merchandise Authorization (RMA)","introHtml":"<p>Required Submission to Return a Product for Upgrade, Repair, or Replacement.</p>","icon":10532,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[11],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"108","name":"Emailed request (no not use)","descriptionHtml":"","callToAction":"Emailed request (no not use)","introHtml":"<p>Request received from your email support channel.</p>","icon":10674,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[58,38,109]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2948081-67b2-3bba-a502-d6309a1f881d","appLinkName":"System Confluence","appLinkUrl":"https://wisprsystems.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://wisprsystems.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":3,"kbLinkDomainURLs":["https://wisprsystems.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTRhZjRlNi1kYWUxLTQyM2QtOGFhMS04ZGIyNWVjMzY2YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MjkwMjYsIm5iZiI6MTc0MzQyNzgyNn0.3ONQsKGl8jpBq9ub9jMalQgnvDs87WIO7VKoRG34Q5Q","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"be4af4e6-dae1-423d-8aa1-8db25ec366a1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":109,"projectId":10002,"form":{"name":"Return Merchandise Authorization (RMA)","descriptionHtml":"<p>Before submitting this Return Merchandise Authorization (RMA) form, please review our Terms and Conditions at <a href=\"https://wisprsystems.com/terms-and-conditions/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://wisprsystems.com/terms-and-conditions/</a></p>","callToAction":"Return Merchandise Authorization (RMA)","intro":"<p>Required Submission to Return a Product for Upgrade, Repair, or Replacement.</p>","instructions":"<p>Before submitting this Return Merchandise Authorization (RMA) form, please review our Terms and Conditions at <a href=\"https://wisprsystems.com/terms-and-conditions/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://wisprsystems.com/terms-and-conditions/</a></p>","icon":10532,"iconUrl":"https://wisprsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Customer RMA Request Form"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/109","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/109","calendarParams":{"firstDay":0,"date":"2025-03-31T07:30:27-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2948081-67b2-3bba-a502-d6309a1f881d","appLinkName":"System Confluence","appLinkUrl":"https://wisprsystems.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://wisprsystems.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":3,"kbLinkDomainURLs":["https://wisprsystems.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTRhZjRlNi1kYWUxLTQyM2QtOGFhMS04ZGIyNWVjMzY2YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MjkwMjcsIm5iZiI6MTc0MzQyNzgyN30.CUVGAYfmFx0mcZhbIYzZQ-wSgGJoeGgoexqcCFBzXXc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"be4af4e6-dae1-423d-8aa1-8db25ec366a1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7670560664318134,"updated":"2025-03-28T17:22:42.581312420Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[109],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7670560664318134,"name":"Return Merchandise Authorization (RMA) Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"364e560f-8ff7-48ec-9eda-180b297f182a"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"a0a6178c-07f3-4da1-9ba7-7944feb6216d"},"content":[{"type":"text","text":"Before returning equipment back to Wispr Systems, the Return Authorization Request must be completed with all required feilds. Wispr Systems will not begin the RMA process until this form is completed."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"9f219713-457d-4912-a3f6-a386cb825b09"},"content":[{"type":"text","text":"All returns should be sent to the following address AFTER CONFIRMATION:"}]},{"type":"paragraph","attrs":{"localId":"1d48df15-cab1-4036-8703-af649209d1cf"},"content":[{"type":"text","text":"Wispr Systems ATTN RMA #(Fill your generated CSM number here)"},{"type":"hardBreak"},{"type":"text","text":"1240 Nesbit Drive"},{"type":"hardBreak"},{"type":"text","text":"Nesbit MS 38651"}]},{"type":"paragraph","content":[{"type":"text","text":"INCLUDE COPY OF RMA FORM INSIDE OF SHIPMENT","marks":[{"type":"strong"}]}],"attrs":{"localId":"da7d1385-2dd1-4987-a00a-9e7683732811"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"b4b4cab6-e72c-4a47-8549-8cc3779318da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"bbaa5c81-5245-41a1-bd44-b57b6850cee2"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"68b4c045-abc4-498b-9196-73207cdb6167"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"dd59e6ca-2551-4f12-948d-9f1fbb1fac21"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"a5b6d0b3-806f-4185-99aa-6988c21e86d5"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"d3845985-37da-4743-abc8-514f1ea9d4be"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"bd0b9c60-bf5d-4064-9eca-7d3cf29c0e5e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"33f25567-7a2e-4c68-8cf3-8c5936873236"}}]}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"d62a20fa-338b-4b91-b580-42ab9d362c67"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"9de6e537-5443-4da3-8792-10502f0f7e84"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"6415d7bb-0580-409b-814c-129f5e336b82"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"2868ce29-00ee-4084-a508-631e41c00a3a"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"b3f8112d-e932-4443-bda1-8f0ffd3fb7d9"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"5b654ac6-d149-4f6d-8803-40085dcf7707"}}]}]},{"type":"paragraph","attrs":{"localId":"179f2b0b-645f-4faa-86f3-7d570a7908d6"},"content":[{"type":"text","text":"Equipment to Return (Fill all that apply)","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"08eb9890-68bf-4df7-bfcb-a6996a7dbce8"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"6498a0e9-c55a-4c17-85ee-981e2aee90d6"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"75eee244-402e-4fd5-81eb-e0bd1981fe63"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"2c6923c3-8009-446d-b320-a34a970c712f"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"d65f631c-2cea-405d-986d-776683e04b80"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"6096162f-51af-4000-839c-071bce195d75"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"be399e15-ae24-40b4-91de-e434b29d53e2"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"31232d74-51e5-41e1-ba97-e0f1143ad56f"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"4502299b-fc11-4e20-a58f-63af23815db3"}}]}]},{"type":"paragraph","attrs":{"localId":"dd41a044-a959-444c-92a9-edb035f08de7"},"content":[{"type":"text","text":"Accessories to Return (Fill all that apply)","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"8751beaa-d44b-4291-b997-4f210f3d5751"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"fc6fb628-6e8e-4a5b-9df0-c003870e5eb5"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"b3d04cae-9012-4cd6-993a-6b0d9b9ea0e1"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"6c72f895-db26-45da-a7af-aecf7d708dda"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"342d588b-d3fe-46c5-bfcd-259ec8f52202"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"434a4660-bbc7-405e-a010-efe6b6554d5f"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"7fb4e007-c440-46f9-906c-d86eb076946a"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"ff1cac55-f117-453d-b76b-ecdb3e3cbb0c"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"166c894c-199e-4f0b-9e70-3a1c8f1c0e5d"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"d0d4b4a9-9ec7-4420-8e0e-725ee00fce6e"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"e6e153c3-067b-40a8-968a-4bbac3583278"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"4c4d2b83-c869-4dec-b9ed-308adbac0df8"}}]}]},{"type":"paragraph","attrs":{"localId":"8a4fbcfd-dd7d-4e1e-a20d-5fb43806eadd"},"content":[{"type":"text","text":"Damage Report","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"1f9482ba-50e9-4463-910d-95700c9bb788"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"acf6b2f6-1c99-453d-9624-9c07b7895239"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"2951e543-7632-4131-af90-dd95b1a8e8bb"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"be73d86d-c203-4a70-bbe5-fa9600cfe60c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"751c1dec-c1c3-449f-9d12-87486e3b4238"}}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"dddd9a97-0bec-45fc-9f0d-59d8fbc7cf49"},"content":[{"type":"text","text":"When returning Drone (if not a battery Issue) WISPR only requires the drone and the controller. Without the controller, the RMA process CANNOT be completed"},{"type":"text","text":" ","marks":[{"type":"strong"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"56931851-f521-4bc0-bcc7-12c4d7e40fa9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"d755ee3f-2a47-4574-b1aa-631faff91a6e"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"40":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"15":{"type":"ts","label":"State","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"33":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"50":{"type":"cd","label":"Shipping Method","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ground","other":false},{"id":"2","label":"Two-Day","other":false},{"id":"3","label":"Overnight","other":false}],"questionKey":""},"16":{"type":"ts","label":"Zip","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"72":{"type":"cd","label":"Accessory","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger Battery(s)","other":false},{"id":"2","label":"Sky Scout Battery(s)","other":false},{"id":"4","label":"Ranger Battery Charger","other":false},{"id":"5","label":"Sky Scout Battery Charger","other":false},{"id":"6","label":"Hand Controller","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"21":{"type":"tl","label":"Serial Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"38":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"30":{"type":"tl","label":"Serial Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"74":{"type":"cs","label":"I certify that all information provided in this form is true and accurate to the best of my knowledge. I understand that providing false or misleading information may result in the denial of my return request.","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"Agree","other":false},{"id":"2","label":"Disagree","other":false}],"questionKey":""},"28":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"45":{"type":"rt","label":"If damaged, please explaing the incident leading to the event. Please be as descriptive as possible to ensure adequate support.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"34":{"type":"no","label":"Item Quantity","description":"","validation":{"rq":false,"wh":true},"choices":[],"questionKey":""},"12":{"type":"tl","label":"Shipping Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"51":{"type":"ts","label":"Receiving Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"cl","label":"Equipment (Choose One)","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger","other":false},{"id":"2","label":"Sky Scout","other":false},{"id":"3","label":"24MP Payload","other":false},{"id":"4","label":"61MP Payload","other":false},{"id":"5","label":"Gremsy Vio","other":false},{"id":"6","label":"Resepi M2X","other":false},{"id":"7","label":"Resepi XT32","other":false},{"id":"8","label":"UGCS Payload","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"62":{"type":"cl","label":"Equipment (Choose One)","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger","other":false},{"id":"2","label":"Sky Scout","other":false},{"id":"3","label":"24MP Payload","other":false},{"id":"4","label":"61MP Payload","other":false},{"id":"5","label":"Gremsy Vio","other":false},{"id":"6","label":"Resepi M2X","other":false},{"id":"7","label":"Resepi XT32","other":false},{"id":"8","label":"UGCS Payload","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"56":{"type":"ts","label":"State","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"55":{"type":"ts","label":"City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"61":{"type":"cl","label":"Equipment (Choose One)","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger","other":false},{"id":"2","label":"Sky Scout","other":false},{"id":"3","label":"24MP Payload","other":false},{"id":"4","label":"61MP Payload","other":false},{"id":"5","label":"Gremsy Vio","other":false},{"id":"6","label":"Resepi M2X","other":false},{"id":"7","label":"Resepi XT32","other":false},{"id":"8","label":"UGCS Payload","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"13":{"type":"tl","label":"Billing Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"46":{"type":"cd","label":"Claim Type (Warrany Claims will be reviewed by Engineer and Must Follow Wispr Systems Terms of Use)","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Warranty Claim","other":false},{"id":"2","label":"Non-warranty Claim","other":false}],"questionKey":""},"54":{"type":"tl","label":"Receiving E-mail","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"43":{"type":"no","label":"Item Quantity","description":"","validation":{"rq":false,"wh":true},"choices":[],"questionKey":""},"71":{"type":"cd","label":"Accessory","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger Battery(s)","other":false},{"id":"2","label":"Sky Scout Battery(s)","other":false},{"id":"4","label":"Ranger Battery Charger","other":false},{"id":"5","label":"Sky Scout Battery Charger","other":false},{"id":"6","label":"Hand Controller","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"57":{"type":"ts","label":"Zip","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"cd","label":"Accessory","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger Battery(s)","other":false},{"id":"2","label":"Sky Scout Battery(s)","other":false},{"id":"4","label":"Ranger Battery Charger","other":false},{"id":"5","label":"Sky Scout Battery Charger","other":false},{"id":"6","label":"Hand Controller","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"49":{"type":"da","label":"Preferred Return Date","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"39":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"60":{"type":"tl","label":"Billing E-mail","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"ts","label":"City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"47":{"type":"at","label":"Flight Logs (Uploads Prior to Request will Expedite Repair Process)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"31":{"type":"tl","label":"Serial Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"ts","label":"Billing Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"64":{"type":"tl","label":"Customer Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"53":{"type":"tl","label":"Purchase Origin (Distributor Name)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"42":{"type":"no","label":"Item Quantity","description":"","validation":{"rq":false,"wh":true},"choices":[],"questionKey":""},"75":{"type":"cs","label":"I agree to Wispr Systems Terms and Conditions.","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"Agree","other":false},{"id":"2","label":"Disagree","other":false}],"questionKey":""},"20":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"70":{"type":"cd","label":"Accessory","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger Battery(s)","other":false},{"id":"2","label":"Sky Scout Battery(s)","other":false},{"id":"4","label":"Ranger Battery Charger","other":false},{"id":"5","label":"Sky Scout Battery Charger","other":false},{"id":"6","label":"Hand Controller","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"29":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"41":{"type":"no","label":"Item Quantity","description":"","validation":{"rq":false,"wh":true},"choices":[],"questionKey":""}}},"uuid":"364e560f-8ff7-48ec-9eda-180b297f182a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7670560664318134,"updated":"2025-03-28T17:22:42.581312420Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[109],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7670560664318134,"name":"Return Merchandise Authorization (RMA) Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"364e560f-8ff7-48ec-9eda-180b297f182a"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"a0a6178c-07f3-4da1-9ba7-7944feb6216d"},"content":[{"type":"text","text":"Before returning equipment back to Wispr Systems, the Return Authorization Request must be completed with all required feilds. Wispr Systems will not begin the RMA process until this form is completed."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"9f219713-457d-4912-a3f6-a386cb825b09"},"content":[{"type":"text","text":"All returns should be sent to the following address AFTER CONFIRMATION:"}]},{"type":"paragraph","attrs":{"localId":"1d48df15-cab1-4036-8703-af649209d1cf"},"content":[{"type":"text","text":"Wispr Systems ATTN RMA #(Fill your generated CSM number here)"},{"type":"hardBreak"},{"type":"text","text":"1240 Nesbit Drive"},{"type":"hardBreak"},{"type":"text","text":"Nesbit MS 38651"}]},{"type":"paragraph","content":[{"type":"text","text":"INCLUDE COPY OF RMA FORM INSIDE OF SHIPMENT","marks":[{"type":"strong"}]}],"attrs":{"localId":"da7d1385-2dd1-4987-a00a-9e7683732811"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"b4b4cab6-e72c-4a47-8549-8cc3779318da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"bbaa5c81-5245-41a1-bd44-b57b6850cee2"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"68b4c045-abc4-498b-9196-73207cdb6167"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"dd59e6ca-2551-4f12-948d-9f1fbb1fac21"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"a5b6d0b3-806f-4185-99aa-6988c21e86d5"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"d3845985-37da-4743-abc8-514f1ea9d4be"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"bd0b9c60-bf5d-4064-9eca-7d3cf29c0e5e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"33f25567-7a2e-4c68-8cf3-8c5936873236"}}]}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"d62a20fa-338b-4b91-b580-42ab9d362c67"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"9de6e537-5443-4da3-8792-10502f0f7e84"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"6415d7bb-0580-409b-814c-129f5e336b82"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"2868ce29-00ee-4084-a508-631e41c00a3a"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"b3f8112d-e932-4443-bda1-8f0ffd3fb7d9"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"5b654ac6-d149-4f6d-8803-40085dcf7707"}}]}]},{"type":"paragraph","attrs":{"localId":"179f2b0b-645f-4faa-86f3-7d570a7908d6"},"content":[{"type":"text","text":"Equipment to Return (Fill all that apply)","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"08eb9890-68bf-4df7-bfcb-a6996a7dbce8"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"6498a0e9-c55a-4c17-85ee-981e2aee90d6"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"75eee244-402e-4fd5-81eb-e0bd1981fe63"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"2c6923c3-8009-446d-b320-a34a970c712f"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"d65f631c-2cea-405d-986d-776683e04b80"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"6096162f-51af-4000-839c-071bce195d75"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"be399e15-ae24-40b4-91de-e434b29d53e2"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"31232d74-51e5-41e1-ba97-e0f1143ad56f"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"4502299b-fc11-4e20-a58f-63af23815db3"}}]}]},{"type":"paragraph","attrs":{"localId":"dd41a044-a959-444c-92a9-edb035f08de7"},"content":[{"type":"text","text":"Accessories to Return (Fill all that apply)","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"8751beaa-d44b-4291-b997-4f210f3d5751"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"fc6fb628-6e8e-4a5b-9df0-c003870e5eb5"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"b3d04cae-9012-4cd6-993a-6b0d9b9ea0e1"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"6c72f895-db26-45da-a7af-aecf7d708dda"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"342d588b-d3fe-46c5-bfcd-259ec8f52202"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"434a4660-bbc7-405e-a010-efe6b6554d5f"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"7fb4e007-c440-46f9-906c-d86eb076946a"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"ff1cac55-f117-453d-b76b-ecdb3e3cbb0c"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"166c894c-199e-4f0b-9e70-3a1c8f1c0e5d"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"d0d4b4a9-9ec7-4420-8e0e-725ee00fce6e"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"e6e153c3-067b-40a8-968a-4bbac3583278"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"4c4d2b83-c869-4dec-b9ed-308adbac0df8"}}]}]},{"type":"paragraph","attrs":{"localId":"8a4fbcfd-dd7d-4e1e-a20d-5fb43806eadd"},"content":[{"type":"text","text":"Damage Report","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"1f9482ba-50e9-4463-910d-95700c9bb788"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"acf6b2f6-1c99-453d-9624-9c07b7895239"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"2951e543-7632-4131-af90-dd95b1a8e8bb"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"be73d86d-c203-4a70-bbe5-fa9600cfe60c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"751c1dec-c1c3-449f-9d12-87486e3b4238"}}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"dddd9a97-0bec-45fc-9f0d-59d8fbc7cf49"},"content":[{"type":"text","text":"When returning Drone (if not a battery Issue) WISPR only requires the drone and the controller. Without the controller, the RMA process CANNOT be completed"},{"type":"text","text":" ","marks":[{"type":"strong"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"56931851-f521-4bc0-bcc7-12c4d7e40fa9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"d755ee3f-2a47-4574-b1aa-631faff91a6e"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"40":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"15":{"type":"ts","label":"State","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"33":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"50":{"type":"cd","label":"Shipping Method","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ground","other":false},{"id":"2","label":"Two-Day","other":false},{"id":"3","label":"Overnight","other":false}],"questionKey":""},"16":{"type":"ts","label":"Zip","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"72":{"type":"cd","label":"Accessory","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger Battery(s)","other":false},{"id":"2","label":"Sky Scout Battery(s)","other":false},{"id":"4","label":"Ranger Battery Charger","other":false},{"id":"5","label":"Sky Scout Battery Charger","other":false},{"id":"6","label":"Hand Controller","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"21":{"type":"tl","label":"Serial Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"38":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"30":{"type":"tl","label":"Serial Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"74":{"type":"cs","label":"I certify that all information provided in this form is true and accurate to the best of my knowledge. I understand that providing false or misleading information may result in the denial of my return request.","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"Agree","other":false},{"id":"2","label":"Disagree","other":false}],"questionKey":""},"28":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"45":{"type":"rt","label":"If damaged, please explaing the incident leading to the event. Please be as descriptive as possible to ensure adequate support.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"34":{"type":"no","label":"Item Quantity","description":"","validation":{"rq":false,"wh":true},"choices":[],"questionKey":""},"12":{"type":"tl","label":"Shipping Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"51":{"type":"ts","label":"Receiving Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"cl","label":"Equipment (Choose One)","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger","other":false},{"id":"2","label":"Sky Scout","other":false},{"id":"3","label":"24MP Payload","other":false},{"id":"4","label":"61MP Payload","other":false},{"id":"5","label":"Gremsy Vio","other":false},{"id":"6","label":"Resepi M2X","other":false},{"id":"7","label":"Resepi XT32","other":false},{"id":"8","label":"UGCS Payload","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"62":{"type":"cl","label":"Equipment (Choose One)","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger","other":false},{"id":"2","label":"Sky Scout","other":false},{"id":"3","label":"24MP Payload","other":false},{"id":"4","label":"61MP Payload","other":false},{"id":"5","label":"Gremsy Vio","other":false},{"id":"6","label":"Resepi M2X","other":false},{"id":"7","label":"Resepi XT32","other":false},{"id":"8","label":"UGCS Payload","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"56":{"type":"ts","label":"State","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"55":{"type":"ts","label":"City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"61":{"type":"cl","label":"Equipment (Choose One)","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger","other":false},{"id":"2","label":"Sky Scout","other":false},{"id":"3","label":"24MP Payload","other":false},{"id":"4","label":"61MP Payload","other":false},{"id":"5","label":"Gremsy Vio","other":false},{"id":"6","label":"Resepi M2X","other":false},{"id":"7","label":"Resepi XT32","other":false},{"id":"8","label":"UGCS Payload","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"13":{"type":"tl","label":"Billing Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"46":{"type":"cd","label":"Claim Type (Warrany Claims will be reviewed by Engineer and Must Follow Wispr Systems Terms of Use)","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Warranty Claim","other":false},{"id":"2","label":"Non-warranty Claim","other":false}],"questionKey":""},"54":{"type":"tl","label":"Receiving E-mail","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"43":{"type":"no","label":"Item Quantity","description":"","validation":{"rq":false,"wh":true},"choices":[],"questionKey":""},"71":{"type":"cd","label":"Accessory","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger Battery(s)","other":false},{"id":"2","label":"Sky Scout Battery(s)","other":false},{"id":"4","label":"Ranger Battery Charger","other":false},{"id":"5","label":"Sky Scout Battery Charger","other":false},{"id":"6","label":"Hand Controller","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"57":{"type":"ts","label":"Zip","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"cd","label":"Accessory","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger Battery(s)","other":false},{"id":"2","label":"Sky Scout Battery(s)","other":false},{"id":"4","label":"Ranger Battery Charger","other":false},{"id":"5","label":"Sky Scout Battery Charger","other":false},{"id":"6","label":"Hand Controller","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"49":{"type":"da","label":"Preferred Return Date","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"39":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"60":{"type":"tl","label":"Billing E-mail","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"ts","label":"City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"47":{"type":"at","label":"Flight Logs (Uploads Prior to Request will Expedite Repair Process)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"31":{"type":"tl","label":"Serial Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"ts","label":"Billing Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"64":{"type":"tl","label":"Customer Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"53":{"type":"tl","label":"Purchase Origin (Distributor Name)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"42":{"type":"no","label":"Item Quantity","description":"","validation":{"rq":false,"wh":true},"choices":[],"questionKey":""},"75":{"type":"cs","label":"I agree to Wispr Systems Terms and Conditions.","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"Agree","other":false},{"id":"2","label":"Disagree","other":false}],"questionKey":""},"20":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"70":{"type":"cd","label":"Accessory","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Ranger Battery(s)","other":false},{"id":"2","label":"Sky Scout Battery(s)","other":false},{"id":"4","label":"Ranger Battery Charger","other":false},{"id":"5","label":"Sky Scout Battery Charger","other":false},{"id":"6","label":"Hand Controller","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"29":{"type":"cd","label":"Reason For Return","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Repair","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Service","other":false},{"id":"4","label":"Upgrade","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"41":{"type":"no","label":"Item Quantity","description":"","validation":{"rq":false,"wh":true},"choices":[],"questionKey":""}}},"uuid":"364e560f-8ff7-48ec-9eda-180b297f182a"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}